Turn every customer feedback item into product evidence
The VIVOID After-sales Information System organizes distributed feedback, experimental conditions and media evidence into traceable, reviewable and reusable business data. No real customer conversation is shown on this public page.
From fragmented messages to a complete after-sales loop
Preserve source evidence while converting information into trackable work and reusable knowledge.
Private by design
Customer conversations and media are available only after authorized sign-in.
Traceable evidence
Text, images, replies and forwarded records remain linked to source messages.
AI with human review
Extract products, batches and experiment conditions, then verify critical fields.
Knowledge accumulation
Turn repeated issues into product findings, standard replies and SOPs.
A six-step after-sales workflow
Every step retains evidence, status and ownership.
Collect
Import authorized messages and media.
Archive
Preserve context, sender, time and attachments.
Extract
Identify products, conditions and issue fields.
Review
Confirm critical fields and evidence references.
Aggregate
Find recurring issues by product, batch and use case.
Reuse
Build SOPs, standard replies and product insights.
Built for support, product and management teams
One evidence base, role-specific working views.
Inbox
Review complete context, media and communication history.
Support Records
Track ownership, status and resolution progress.
AI review
Validate structured fields before business use.
Product issues
Aggregate recurring feedback by product and condition.
Knowledge base
Accumulate cases, standard replies and SOPs.
Analytics
Monitor recurring issues, efficiency and trends.
Feedback no longer remains inside chat windows
Every item becomes searchable, reviewable and reusable business information.
Complete Evidence chain
Evidence chain
Controlled Authenticated access
Authenticated access
Traceable Support Records and status
Support Records and status
Reusable Knowledge and SOPs
Knowledge and SOPs
Enter the VIVOID After-sales Information System
Open the dashboard to search feedback, process support records and review product issues.